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General Terms & Conditions of Purchase
The general terms and conditions of sale and the prices for Nitoves.com shall apply as of the date stated on the Nitoves.com website, and replace any previous terms and conditions of sale published by the company. The products presented on the Nitoves.com website comprise Nitoves.com’s standard range. The website shall take precedence in the event of discrepancies between product information, and terms and conditions. All prices include Swedish VAT.
All products in the Nitoves.com product range are designed for use in Sweden and have a Swedish and/or English language manual in printed or digital format. The products can in most cases be readily used in other countries. Please contact Nitoves if you are in any doubt.
Minimum age for purchases
The minimum age for purchases via the Nitoves web shop is 18 years. A parent or guardian’s approval is required for under 18s.
Security information
Your card payment is secured through Payson. Payson is one of Sweden’s leading companies in secure online payments. Payment via Payson may take place by card or Internet banking.
Delivery time
Standard delivery within Sweden is 3-5 days. We handle orders, pack and dispatch products every day. Some products may however be temporarily out of stock, in which case delivery may take longer.
Fraudulent orders
Nitoves works with the police regarding fraud and attempted fraud. All suspected cases of fraud are reported to the police.
Fees and shipping
Shipping is not included in the price. Shipping is SEK 25 for delivery within Sweden on orders under SEK 400. For delivery within Sweden on orders over SEK 400, the shipping fee is SEK 59.
(For orders within Europe < 400 SEK is the shipping fee 35,- SEK and for orders > 400 SEK is the shipping fee 79,- SEK.
For orders outside of Europe < 400 SEK is the shipping fee 40,- SEK and for orders > 400 SEK is the shipping fee 85,- SEK).
A fee of SEK 79 will be charged for uncollected cash-on-delivery parcels to cover shipping costs (including return shipping) and handling costs.
VAT
All prices include Swedish VAT at 25%.
Cancellation entitlement
The consumer is entitled to cancel an order, provided Nitoves is notified of this intention within 14 days of receipt of the product or part of it. Cancellation entitlement does not apply to business customers. The packaging must be intact for the cancellation entitlement to remain valid, and the product and/or packaging must be undamaged.
If the consumer wishes to cancel an order in line with this entitlement, he or she should contact info@nitoves.com or send a message via the nitoves.com website. The message should contain the order number or invoice number so that a return code for returning the product may be issued. The cancellation entitlement can only be approved once Nitoves has received the product in its original packaging and determined whether or not the product is damaged. The consumer is responsible for shipping costs for returning the product. If the cancellation is approved, the entire value of the product, excluding shipping, will be refunded.
Refunds may only be paid into a bank account or bank giro number, or for customers outside of Sweden into an IBAN account number along with a SWIFT code (BIC code).
Returns
If a fault occurs which is caused by Nitoves, Nitoves will send a new product to you free of charge. Nitoves must first receive the faulty product in return, whereupon a new product will be sent to you. The product must be returned in its original packaging. Please contact Nitoves on info@nitoves.com or via the website nitoves.com.
Reservations
We accept no liability for human error, such as typing errors, temporary delivery problems beyond the control of Nitoves, as well as price changes beyond our control. |
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